Common Questions

See some common questions and answers below, or call us at 901-560-3606. 

  • What is your payment policy?

    Rent is due on the first of each month, with a grace period until the fifth. If rent is paid after the fifth of the month, a late fee of 10% of the monthly rental amount will be assessed. All payments made after the sixth must be in certified funds.

  • What is classified as an emergency?

    Any situation that poses an imminent threat to an individual or property is considered an emergency. Examples of such emergencies include fires and floods, but any event with the potential to endanger lives or property is considered an emergency.

  • Who do you call?

    In the case of a possible emergency, the proper authorities such as 911, fire department, police department, etc. should be notified. Additionally, you can also contact Emergency Maintenance at 1-901-560-3606.

    Follow the prompts to place your maintenance request

  • Why is there not a specific availability date?

    Regrettably, many factors can affect the availability of a home. The suggested availability is an approximation of when we expect the home may be ready for viewing. Precise dates are difficult to predict accurately due to, but are not limited to:


    • Current tenants sometimes need to extend their stay
    • Unexpected home maintenance or repair
    • Completion of the make ready process

    For more information, please contact the office about the specific availability of a home. Call the office at 901.260.0206

  • How do I view a property?

    Call our office at 1-901-560-3606 ext. 1 or send an email at contact@rentbluffcity.com, and we will set up a private property showing for you.


  • How do I apply for a property?

    All of our properties have an online application that you need to fill out. There is a non-refundable application fee of $79 to apply for a property.

  • How much is the application fee?

    All individuals completing an application must pay a $79 non-refundable fee with the application.

  • What does the application cover?

    The application fee will cover the processing of credit, employment and residential history. We use Equifax to help process the background check.

  • What if my application is denied?

    The application fee is spent when we process the background check.

  • How much is the security deposit?

    The security deposit for a rental property is typically one month's rent, paid by certified funds (cashier's check or money order) when you move in. Occasionally, owners may offer promotions to help lease their property faster.

  • Are there any pet fees?

    If tenants wish to keep a pet at the residence, they must first check with staff to make sure their breed of animal is approved. A non-refundable pet deposit of $300 per animal is also required. This deposit will go towards the cost of professional flea treatment and carpet cleaning that must be done at the property after a tenant with a pet vacates.

  • What will I owe at move in?

    The balance of the one-month's rent and the security deposit is due at move-in regardless of the day of the month. If you move in during the middle of a month the prorated rent charge will be due on the first day of the second month you are in the property.

  • Is a personal check acceptable for my first month's rent and the security deposit?

    No. The first month's rent (including any pro-rated days), and all deposits (security and pets) must be presented in certified funds. After the first month, you may pay your rent online through your tenant portal.

  • What are the standard lease periods?

    Leases are for a period of 12 Months unless otherwise stated in advance.

  • When is the rent due?

    Rent is due in the office on the first of each month. A 10% late fee is assessed if we have not received your rent by the 5th day of the month.

  • What are the penalties for early termination of a lease?

    If you decide to move out prior to the end of the lease term then you will be required to give us 30 days written notice, pay rent through that 30 day notice period, and pay a lease termination penalty of one month's rent upon moving out. The security deposit will be forfeited under the terms of the Lease Termination clause.

  • Do you run a credit check on every applicant?

    We do run a credit check on all our applicants, even when your credit is good. This process is necessary for us, and a benefit to our applicants in that a credit check can sometimes uncover false, incorrect or outdated information in your credit report that you will want to address.

  • What about bankruptcy?

    If you are currently in bankruptcy, we cannot rent to you. If you have a previous bankruptcy, but have since firmly re-established your good credit, we are willing to be flexible. Please call us for further consultation.

  • What about smoking?

    We do not allow smoking inside of any property that we manage. Smoking can damage sensitive building materials and become an allergen to the tenants that occupy homes after the smoking party has left. By smoking inside of the property, you run the risk of eviction and lawsuit. Therefore, this policy is in force for any tenant that allows any smoking inside their residence. This includes, friends, family, guests, etc. If you are a smoker, or nonsmoker, and do not wish to pay for property damages that come from smoking, please do not allow smoking in your residence.

  • What About Roommates, Visitors, and Sub-Leasing?

    Roommates will be subject to the same move-in procedures, background checks and requirements as our primary tenants. Roommates may not be moved in without prior written permission and a thorough check is completed and accepted by Property Works. Sub-leasing is never allowable for any reason.

  • Do you rent month to month?

    We do let the lease go month to month with a 5% increase in rent after the initial term which is usually 12 months.

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